SHIPPING
Peninsula and Balearic Islands:
- Standard Shipping: Delivery in 4 or 5 business days. Free shipping costs for orders over €80 (*€3.95 for orders less than this amount)
- Urgent Shipping: Delivery in 24/48 hours for €5.95
Canary Islands and rest of Europe:
- There are specific prices for these regions. If you want to obtain more detailed information about our shipping and returns policy, access here or write us an email to ventas@capitandenim.com
During promotions and other circumstances beyond Captain Denim's control , shipping times may be longer.
RETURNS & EXCHANGES
Peninsula and Balearic Islands:
- The admission period for changes and/or returns is 30 calendar days from receipt of your order.
- The first exchange and/or return is free .
Canary Islands and rest of Europe:
- In this case you will have to bear the costs of sending us your order.
As soon as we receive your package we will proceed to exchange the garment or refund your money. For more information about the exchange and/or returns process, access here or write us an email to ventas@capitandenim.com
Remember that we do not accept exchanges or returns of products such as underwear, masks or products that have fixed hems.
WASHING INSTRUCTIONS
Para alargar la vida de tus prendas, te recomendamos:
No utilizar lejías ni desengrasantes.
Lavar con agua fría, detergente neutro y siempre el detergente en su compartimento.
Lavar por separado.
Cerrar el botón y subir la cremallera. Lavar siempre del revés a 30ºC sin demasiada carga.
Plancharlos a baja temperatura.
Si es una prenda de color, el efecto desgastado puede ser que con los lavados pierda algo de color.
Recomendado no usar secadora para alargar la vida de la prenda.
FAQ
How should pants be washed and what to avoid to make them last longer?
Remember to always wash it inside out, with the zipper, the button closed, with cold water and less than 30ºC. We recommend using neutral soap and keeping it in the compartment. Colored pants with a worn effect may lose some color after washing.
How is the product manufactured?
Our garments are designed and manufactured entirely in Spain under local production, with sustainable processes and always respecting our environment.
We use biomass and solar energy to run our factory. We save up to 90% of water thanks to sustainable processes and our finishes are based on zero waste.
Can you customize pants, making them longer?
We can always fix the bass to make it shorter, but we can never make it longer.
Do they give when used or not?
If the pants contain elastane, it is normal that they may sag. If you don't want your pants to give way, we recommend taking a look at our pants made entirely of cotton.
How much is the shipping? Do I have to pay to make a return or exchange?
If your order is less than €80, standard shipping costs are €3.95.
For orders equal to or greater than €80, shipping costs are
free. For shipments within 24/48 hours, you can choose express shipping
paying €5.95.
Remember that these rates are for the Peninsula and the Balearic Islands, for other destinations, here you have all the information.
You have 30 days to make your first exchange and/or return for free in the Peninsula and the Balearic Islands. Visit our exchanges and returns section here .
