Sales Conditions

These terms and conditions apply to this website and your use of it. We also have a legal notice, a privacy policy and a cookie policy.

In this way, the terms and conditions apply to the acquisition of goods from the website and are incorporated in this document constituting a contractual agreement between Mercajeans Group SL and the buyer.

Acceptance of these terms and conditions is subject to clicking 鈥渁ccept鈥 or 鈥淚 agree鈥 in relation to the Terms, when such an option is offered to you.

The terms and conditions are subject to change at any time, in which case you will be informed in advance.

Identity of the contracting parties

On the one hand, the supplier of the goods Mercajeans Group SL with CIF B02544575 and address at C/ Larga 11 1 02230 - (Madrigueras) - Albacete (hereinafter Captain Denim).

And on the other, the buyer, registered on the website by email and password, over which he has full responsibility for use and custody, and is responsible for the veracity of the personal data provided.

Object of the contract

The purpose of this contract is to regulate the contractual relationship of sale born between Captain Denim and the buyer, which entails the delivery, in exchange for a certain price of a specific product.

Hiring procedure

In order to access the services or products offered by Captain Denim, the buyer must register through the website by creating an account. Therefore, the buyer must freely and voluntarily provide the personal data that will be requested, which will be treated in accordance with the provisions of Regulation (EU) 2016/679, of April 27 (RGPD), and the Law Organic 3/2018, of December 5 (LOPDGDD), and detailed in the Legal Notice and Privacy Policy of this website.

The buyer will fill in the data on the form provided for this purpose to create an account on the website, committing to make diligent use of them and not to make them available to third parties, as well as to notify Captain Denim of the loss or theft of the themselves or the possible access by an unauthorized third party, so that it proceeds to the immediate blocking.

Once the user account has been created, it is reported that in accordance with the requirements of Law 34/2002, on Services of the Information Society and Electronic Commerce (LSSI-CE), the contracting procedure will follow the following steps: General contract clauses.

1. Products and sales.

2. How to place an order.

3. Sales abroad.

4. Payment methods

5. Product availability.

6. Delivery.

7. Right of withdrawal.

8. Claims.

9. Conditions of sale to professionals.

10. Force majeure.

11. Competition.

12. General information about the offer.

13. Return Policy.

14. Applicable Law and Jurisdiction.

Unless specifically stipulated in writing, placing an order on the Captain Denim website implies acceptance by the buyer of these legal conditions. No stipulation made by the buyer may differ from those stated by Captain Denim if it has not been expressly accepted in writing and in advance by it.

1. Products and sales.

Product descriptions When describing and providing images of our products on the web, we try to be as accurate as possible. However, we do not guarantee that the product descriptions are 100% accurate, complete, reliable, up-to-date or error-free. We reserve the right to correct any typographical errors, inaccuracies, or omissions in product descriptions, prices, and availability at any time without notice.

Colors and finishes We make every effort to display the colors and finishes of our products as faithfully as possible on this website. However, we cannot guarantee that your computer monitor's view of any color will be accurate, complete, reliable, or error-free. So the colors and finishes should be considered indicative and have no binding/contractual value. Transportation

When placing an order on our website, we will send it to the address you have indicated (as long as it is within Spain). We may require verification of information before accepting the order or shipping it. We reserve the right, without notice, to limit the quantity of any product or service on orders (for example, in order to prevent the acceptance of false orders) and to refuse to serve any customer (for example, in cases where those whose payment information cannot be verified).

2. How to place an order.

To place an order, you must follow the online purchase procedure and click on "Authorize payment". Following this, you will receive an email acknowledging receipt of your order (the "Order Confirmation"). We will also notify you by email that the product is being shipped (the "Shipping Confirmation").

Through the email address provided, the online invoice of the order will be sent, if you require it in paper format, please contact us at info@capitandenim.com

3. Sales abroad.

Anyone is free to visit our website and place orders. However, due to our logistics processes, on this website you can only accept orders within Spain. If you want the product to be delivered to another country, contact us at info@capitandenim.com and tell us where the order should be delivered.

4. Payment methods

Captain Denim allows the following ways to make the payment of an order:

Credit card Paypal Bank transfer

5. Product Availability

All orders are subject to product availability. If there are difficulties in the supply of products or if there are no items in stock, we will offer you the possibility of refunding any amount you may have paid.

6. Delivery

Unless there are circumstances arising from the customization of the products, or unforeseen or extraordinary circumstances occur, we will send the order within the period indicated on the website. If for any reason we cannot meet the delivery date, we will inform you of this circumstance and give you the option of continuing with the purchase by establishing a new delivery date or canceling the order with a full refund of the price paid. Keep in mind, in any case, that we do not make home deliveries on holidays, or on Saturdays or Sundays.

If it is impossible for us to deliver your order, we will try to find a safe place to leave it. If we can't find a safe place, your order will be returned to our warehouse and we'll leave you a note explaining where your order is and how to have it shipped to you again. If you are not going to be at the delivery location at the agreed time, please contact us to arrange delivery on another day. In the event that 15 days after your order is available for delivery, the order has not been delivered for reasons not attributable to us, we will understand that you wish to withdraw from the contract and we will consider it resolved.

We reserve the right to: modify, suspend or discontinue any of our Websites or services, content, features or products offered through the website, with or without notice.

7. Right of withdrawal

The buyer has the right to withdraw from this purchase-sale contract within a period of 14 calendar days without the need for justification. To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post or email).

In the event of withdrawal by the buyer, we will refund all payments received, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive ordinary delivery method that we offer). ) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said refund using the same means of payment used for the initial transaction. You will not incur any costs as a result of the reimbursement. Notwithstanding the foregoing, we may retain the refund until we have received the goods, and verified that they are in good condition. You must return or deliver the products directly to our address Mercajeans Group SL, Ctra. Albacete, Km.1 鈥 02230 Madrigueras (Albacete), or through our courier collection service within a maximum period of 14 calendar days from from the date on which you notify us of your decision to withdraw from the contract.

_ You will not have the right to withdraw from the contract under the following conditions:

Personalized items or with the bottoms made.

Used articles.

Defective items, whose defect has been caused by misuse or any cause not attributable to Captain Denim.

Your right to withdraw from the contract will apply exclusively to those products that are returned in the same conditions in which they were received. No refund will be made if the product has been used beyond the mere opening of the same, of products that are not in the same conditions in which they were delivered or that have suffered any damage, so you must be careful with the / the product(s) while they are in your possession. Please return the item using or including all its original packaging, instructions and other accompanying documents.

8. Claims

Any claim that the buyer considers appropriate will be dealt with as soon as possible, and can be made at the following contact addresses:

Postal mail: Mercajeans Group SL, Ctra. Albacete, Km.1 鈥 02230 Madrigueras (Albacete).

Email: info@capitandenim.com

8.1. Online Dispute Resolution

In accordance with Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for online conflict resolution without the need to resort to the courts of justice, through the intervention of a third party, called the Resolution Body litigation, which acts as an intermediary between the two. This body is neutral and will dialogue with both parties to reach an agreement, being able to finally suggest and/or impose a solution to the conflict.

Link to the platform https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES

8.2 Complaint forms

ODR:

There are claim forms available to the client and user. You can request them at the email address: info@capitandenim.com

9. Conditions of sale to professionals

The sale of products to clients registered as professionals on the capitandenim.com website will be subject to the acceptance of the following conditions:


鉃here is no minimum order. The purchase of complete packs or entire collections will not be mandatory, the customer can buy the units they want of the product they want.

鉃 The term of service of the orders will be, normally, 48 hours. In the event that the order were to suffer delays in delivery due to stock reasons or others attributable to the seller, the customer would be notified in advance.

鉃 Merchandise returns are not allowed, once the sale has been made.

鉃 All products will be subject to the legally established guarantee that will cover damages and defects attributable to faults in the manufacture of the garment. The guarantee will not cover damage caused by misuse of the product or by poor care of it when washing it, ironing it, etc., in this sense, the products will carry a label that establishes the care and instructions to be taken into account when washing and ironing the garment.

鉃 All purchases will be subject to legally established taxes in the country where the buyer resides (VAT, Equivalence Surcharge, etc.) 10. Force majeure.

The parties will not incur liability for any fault due to force majeure. The fulfillment of the obligation will be delayed until the cessation of the case of force majeure.

11. Competition.

The buyer may not assign, transfer or transmit the rights, responsibilities and obligations contracted in the sale.

The buyer declares to have read, know and accept these General Conditions in their entirety.

12. General information about the offer.

All sales and deliveries made by Captain Denim will be understood to be subject to these General Conditions. No modification, alteration or agreement contrary to what is stipulated here will have effect, unless expressly agreed in writing signed by Captain Denim, in this case, these particular agreements will prevail.

Given the continuous technical advances and improvements of the products, Captain Denim reserves the right to modify its specifications regarding the information provided in its advertising, until it affects the value of the products offered. These modifications will also be valid in the event that, for any reason, the possibility of supplying the products offered is affected.

13. Return Policy.

The buyer must contact us so that we can organize the collection at their home address. You must deliver the merchandise in the same package that you received it, following the instructions that you will find in the "Orders and returns" section on this website.

鉃efunds in the Canary Islands, Ceuta and Melilla

If you wish to exchange or return a product that had been delivered in the Canary Islands, Ceuta or Melilla, you may do so in accordance with the provisions of this clause. You must contact us to arrange the collection of the product by a courier and make the return at your own cost.


鉃hange of size or model

In cases where you consider that the size of the purchased product does not fit your needs, and without prejudice to the right of withdrawal that assists you legally and contractually, you may request a change in size or model in the "Orders and returns" section. 鈥 section of this web page and select the size or model for which you wish to exchange the first product purchased.

Once the change has been requested, you must first deliver the product through a messenger/Courier that we will send to your address, or send it to us by your own means. You must in any case deliver the product without undue delay and, in any case, within a maximum period of 14 calendar days from the Request for Change on the website.

You must deliver the merchandise in the same package that you received it, following the instructions that you will find in the "Orders and returns" section on this website. We will send you the new order consisting of the product whose size or model you have selected again within 2-3 working days from the request for the change and, in any case, within a maximum period of 30 days from said request. date. This option will not incur an additional cost for you.

鉃 Returns of defective products

In cases where you consider that at the time of delivery the product does not conform to the provisions of the contract, you must contact us immediately through our contact form, providing the product data, as well as of the damage it suffers. You can return the product by sending it to our address or delivering it to a courier that we will send to your address when requesting the collection. We will proceed to carefully examine the returned product and we will notify you by e-mail within a reasonable period of time if the refund or replacement of the product is appropriate (if applicable). The refund or replacement of the item will be made as soon as possible and, in any case, within 14 days from the date on which we send you an email confirming that the refund or replacement of the non-compliant item is appropriate. The amounts paid for those products that are returned due to some defect or defect, when it actually exists, will be fully reimbursed, including the delivery costs incurred to deliver the item and the costs that you would have incurred to return it to us. The refund will be made in the same means of payment that was used to pay for the purchase.

14. Applicable Law and Jurisdiction.

It is your responsibility to know and obey all applicable local and international laws, statutes, rules and regulations (including minimum age requirements) relating to the use of our website.

If any stipulation of these conditions is considered null or impossible to comply with, the validity, legality and compliance of the rest will not be affected in any way, nor will they be modified in any way.

We greatly appreciate the relationship with our customers and their satisfaction. That is why we do not want to limit your legal options in any way if you believe your rights have been violated. Although, we would prefer that in this case you first contact us at info@capitandenim.com to see if we can solve it.

These conditions will be governed or interpreted in accordance with Spanish legislation in what is not expressly established. Both Captain Denim and the buyer agree to submit to the Courts and Tribunals of the buyer's domicile any dispute that may arise from the provision of the products subject to these Conditions.

The sale of products to customers registered as professionals on the capitandenim.com website will be subject to the acceptance of the following conditions:

鉃here is no minimum order. It will not be compulsory to buy complete packs, or entire collections, the customer can buy the units you want the product you want.

鉃 The service period for orders will normally be 48 hours. In the event that the order were to suffer delays in delivery for reasons of stock or other reasons attributable to the seller, the customer would be notified in advance.

鉃 Goods cannot be returned after the sale has been made.

鉃 All products are subject to the legally established guarantee that covers damage and defects attributable to faults in the manufacture of the garment. The warranty does not cover damage caused by misuse of the product or poor care of it when washing, ironing, etc., in this sense, the products will carry a label setting out the care and instructions to be taken into account when washing and ironing the garment.

All purchases will be subject to the taxes legally established in the country where the purchaser resides (VAT, surcharge, etc.). 10.

The parties shall not be liable for any failure due to force majeure. The fulfillment of the obligation shall be delayed until the force majeure has ceased to exist.

11. Jurisdiction.

The buyer may not assign, transfer or transfer the rights, liabilities and obligations contracted in the sale.

The buyer declares that he has read, understood and accepted these General Terms and Conditions in their entirety.

12. Generalities of the offer.

All sales and deliveries made by Capitan Denim are subject to these General Conditions. No modification, alteration or agreement contrary to what is stipulated herein shall have any effect, unless expressly agreed in writing signed by Capitaine Denim, in which case these particular agreements shall prevail.

Given the continuous technical advances and product improvements, Capitan Denim reserves the right to modify its specifications with respect to the information provided in its advertising, as long as it does not affect the value of the products offered. These modifications shall also apply in the event that, for whatever reason, the possibility of supplying the products offered is affected.

13.Return policy.

The purchaser must contact us so that we can organize collection from their home address. You must deliver the goods in the same package you received them in, following the instructions you will find in the "Orders and returns" section of this website.


鉃eturns in the Canary Islands, Ceuta and Melilla

If you wish to exchange or return a product that has been delivered in the Canary Islands, Ceuta or Melilla, you may do so in accordance with the provisions of this clause. You must contact us to arrange for a courier to collect the product and return it at your own cost.


Change of size or model

In cases where you consider that the size of the product purchased does not meet your needs, and without prejudice to your legal and contractual right of withdrawal, you may request an exchange of size or model in the "Orders and returns" section of this website and select the size or model for which you wish to exchange the first product purchased.

Once the exchange has been requested, you must first deliver the product via a courier/courier that we will send to your home address, or send it to us by your own means. You must in any case deliver the product without undue delay and in any case not later than 14 calendar days from the date of the Exchange Request on the website.

You must return the goods in the same package in which you received them, following the instructions that you will find in the section "Orders and returns" on this website. We will send you the new order consisting of the product whose size or model you have selected again within 2-3 working days from the exchange request and, in any case, within a maximum period of 30 days from that date. This option will not entail any additional cost for you.



Returns of defective products

In cases where you consider that at the time of delivery the product does not conform to the contract, you should contact us immediately via our contact form providing details of the product, as well as the damage it suffers. You can return the product by sending it to our address or handing it over to a courier that we will send to your home address when you request collection. We will carefully examine the returned product and will inform you by e-mail within a reasonable period of time whether we will refund or replace the product (if applicable). The refund or replacement of the item will be made as soon as possible and in any event within 14 days from the date on which we send you an e-mail confirming the refund or replacement of the non-conforming item. Amounts paid for products which are returned to us because of a defect or fault, where such a defect or fault actually exists, will be refunded to you in full, including the delivery charges incurred in delivering the item to you and the costs incurred by you in returning the item to us. The refund will be made by the same means of payment that was used to pay for the purchase.

14. Applicable Law and Jurisdiction.

It is your responsibility to know and obey all applicable local, international and national laws, statutes, rules and regulations (including minimum age requirements) relating to your use of our site.

If any provision of these terms and conditions shall be deemed invalid or unenforceable, the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired thereby.

We value the relationship with our customers and their satisfaction very highly. That is why we do not wish to limit your legal options in any way if you feel that your rights have been infringed. However, we would prefer that in such a case you first contact us at info@capitandenim.com to see if we can remedy it.

These terms and conditions shall be governed by or constructed in accordance with Spanish law to the extent not expressly stated. Both Capitan Denim and the purchaser agree to submit any dispute that may arise from the provision of the products covered by these Conditions to the Courts and Tribunals of the purchaser's domicile.