Easy and free return

At Captain Denim we are very proud of our textile tradition. We strive to bring you the best design and high-quality manufacturing, and because of that, we hope you love our product. We want you to enjoy it as much as we have enjoyed making it for you.

If for any reason you want to exchange or return it, don't worry, you have 30 calendar days to do so. You can do it without problems and it will also not cost you anything, as long as the order has been sent to the Peninsula (Spain and Portugal) and the Balearic Islands.

Managing an exchange or return at Captain Denim is very simple:

Click this link and complete the return form. At the end of the process, the return label will be generated and you will receive a copy of it by email.

Fill out the exchange or returns form here.

If at any time you have any questions, you can send us an email to ventas@capitandenim.com indicating the number or reference of your order, your name, and the item to be exchanged or returned. We will do the management for you.

We usually work with the Post Office, so we will ask you to deposit the packaged garment at the office of your choice.

You can consult the entire office network here and find the one closest to where you are.

It takes us 7 to 9 days to receive the return and process it. From then on and following your instructions, we will exchange the garment or refund your money.

If we have any questions at any part of the process, we will call you or send you an email. If you have any questions or want to ask us something in the meantime, do not hesitate to call us at 628 745 236 or write to us at ventas@capitandenim.com

Before sending us the garment you must take into account:

The returned garments must be in good condition, without damage or signs of use and with the labels attached in the same way as they were sent. Garments with some type of repair made such as modified length are not susceptible to being exchanged or returned.

We do not charge you anything extra for changes or returns of merchandise for orders placed in Spain and Portugal (only applicable to the Peninsula and Balearic Islands) that you place for the first time. The customer must assume the cost of shipping costs for the exchange or return of garments for a second and subsequent time.

The customer will be responsible for assuming the return shipping costs for changes or returns of orders sent outside of Spain and Portugal (only applicable to the Peninsula and Balearic Islands).

If an order benefits from our promotion of free shipping costs for orders over €80 and after the return of any garment the final amount is less than this figure, we will deduct the corresponding shipping costs from the amount to be returned.

More personal items such as underwear (socks) and masks are not subject to exchange or return.

In case of a change in size or model, we will always ship to the address you entered in the order. If you want to change it, you must expressly indicate it.

For the refund we will always use the same payment method that you used when placing the order. Money refunds may take up to 5 days from receipt of the package and another 3 or 4 days to be reflected in your account depending on the payment method used and the bank.

This exchange and return policy does not affect distribution orders to Professionals. To consult the conditions of professional clients, click here .

For any questions or queries you can contact us by the usual means by e-mail at ventas@capitandenim.com or by calling 967860200 or 628745236.